Frequently Asked Questions

Why should I sign up?  To Top
  • Signing up allows you to:
    • View your account balance.
    • Manage your account.
    • Make a deposit and set up auto-reload.
    • Deactivate and reactivate your card.
Where do I change my meal plan?  To Top
How do I disable auto-reload?  To Top
  • In order to disable auto-reload, please go to "Alert Preferences" and zero out the amounts and payment method for each account.
How long before I can use the funds deposited to my account?  To Top
  • Your funds are available for your use immediately after fully completing the deposit process on here. It is important to remember that after submitting the credit card information, you need to click "complete transaction" at the bottom of the screen, otherwise the funds will not post and your credit card will not get charged.
How can a parent or relative make a deposit?  To Top
  • Click "Make a guest deposit" on the login page. They do not need to login, they need to know your UFID and your ufl.edu email address.
I see my credit/debit card has been charged, but the funds are not posted to my Gator One account. How do I get my money back?  To Top
  • Either a system error occurred or the transaction was not fully completed. A void is automatically processed and the charge gets reversed on your credit/debit card account based on the issuing bank's terms. It can take up to 3-5 business days.
I got a new card and it does not work. What do I need to do?  To Top
  • First make sure you reactivate the card, if you deactivated it. You can do so on the website under "Card Services" or in the app under "Card Management" and toggle the button to the right.